Troubleshooting

  • Contacting Stalker Support Staff
  • If you have a problem with the CommuniGate IMAP module, open the IMAP Server Settings dialog box and set the Log Level to All Info. Try to change a password with a client mailer application. Open and read the tail of the current CommuniGate Log: there is the information about the problems the CommuniGate IMAP module has met.
    Do not forget to reset the log level after the problem is solved.

    Contacting Stalker Support Staff

    If you still cannot find the source of the problem, E-mail your CommuniGate Log to support@stalker.com with the detailed description of the problem as you see it. Include the information about the versions of your CommuniGate Server and CommuniGate IMAP module (use the About CommuniGate command from the Apple menu in the CommuniGator application).